Announcement PDF 29 April 2024 Annual General Meeting - Presentations & Addresses reease 29 April 2024 Doctor Care Anywhere Group PLC (ASX:DOC, “Doctor Care Anywhere” or “the Company”) releases the presentations and addresses to be given at its Annual General Meeting (“AGM”) today, Monday 29 April 2024 at 17:00 (AEST) / 08.00 (BST). Details of how to attend the AGM have been shared with all shareholders, with instructions provided in our ASX release on 5 April 2024. - ENDS - This ASX announcement has been authorised for release by the Board of Directors. About Doctor Care Anywhere: Doctor Care Anywhere Group PLC is one of the UK’s largest private providers of telehealth services. The Company works with insurers, healthcare providers and corporate customers to connect patients to a range of digitally enabled telehealth services on its proprietary platform. It is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways. 1|Page AGM Presentation 29 April 2024 1 © 2022 Doctor Care Anywhere Doctor Care Anywhere Board & Executive Management Board members Appointed John Stier Chair, independent non-executive director May 2022 (Chair since March 2023) Romana Abdin Independent non-executive director September 2020 Dr Ola Spencer Independent non-executive director July 2023 David Ravech Non-executive director April 2015 Ben Kent Chief Executive Officer February 2023 Seema Sangar Chief Financial Officer March 2024 Dr Tim Bray Chief Medical Officer November 2021 Luis de Miguel Chief Digital & Information Officer September 2023 Executive team members 2 © 2024 Doctor Care Anywhere Chair’s Address John Stier, Chair 3 © 2023 Doctor Care Anywhere Digital health is transforming at pace DCA has the expertise and the ambition to be the UK market leader in digitally enabled primary care 4 2023 Launched new operating model Delivered financial turnaround 2024 Goals Expand our customer base Develop new proposition and revenue model Achieve underlying profitability Strong start in Q1 Future UK market leader in digitally enabled primary care 2023 Highlights Ben Kent, Chief Executive Officer 5 © 2022 Doctor Care Anywhere DCA is a digital health business Digital health is growing fast and will help to solve health system challenges • Rapid growth in adoption of digital health solutions • Accelerated by Covid-19 pandemic • Advances in technology including AI • Digital health has big potential benefits • increased efficiency, more joined-up care, a better patient journey • help to solve health system challenges • UK digital health sector is forecast to grow at 7-8% pa(1) (1) Source: Statista Market Insights 6 DCA delivers high quality digital health services High quality Excellent patient experience NPS 75+ Always on 24/7/365 7 © 2024 Doctor Care Anywhere Pathway navigation in action DCA sells directly to companies and to distribution partners delivering digital health services to their employees and members Insurers Health providers Serving 1,500+ organisations 8 Employee engagement platforms Direct relationships DCA is growing into profitability Figures based on the Company’s full year and half year audited and reviewed financial statements released on the ASX and certain numbers previously released in the Company’s ASX announcements which have been extracted from the Company’s management reports. 1 Q1 2024 values are illustrative of current run rate and calculated as follows: 9 Activated lives Consultations Revenue EBITDA – Q1 2024 period end value – Q1 2024 consultations x 2 – Q1 2024 cash receipts from customers x 2 – Breakeven (as per Q1 2024 achieved guidance) x 2 2023 was a year of transformation and delivery Q1 results show strong start to 2024 £38.5m 730,600 535,000 Revenue (A$72.6m) Consultations delivered Consultations to returning patients +31% on FY22 +19% on FY22 Demonstrating service quality Record volumes in 1Q 2024 46.0% Gross Profit Margin Up 4ppt on FY22, driven by Mixed Clinical Workforce 10 £5.9m EBITDA loss (A$11.1M) down 66% vs FY22 Achieved positive EBITDA in Q1 £10.6m Convertible Loan Note financing No interest or repayments until Dec 2027. Sufficient cash to support organic growth 2024 Focus: expand customer base and propositions Use digital health expertise and tight operational control to achieve underlying profitability and cash generation Serve AXA with quality and value Win new customers: focus on UK private sector, Corporate needs 11 Enhance our consultation service • Develop technology platform to enable flexible proposition to meet different customer needs • Optimise workforce management and operations to increase margins and reduce costs Develop new pathway navigation proposition • Our clinical experts design the pathway • We select the best health & technology partners • Our technology experts connect the parts • We curate a great patient experience Financial goals • Diversify DCA revenue model • Build on underlying profitability & achieve cash generation We will diversify our revenue model Our new propositions can create attractive recurring and higher margin revenue AXA Consultations Volume/utilisation based Corporates & other partners Subscription based Pathway navigation Subscription/SaaS higher margin revenue New propositions 12 © 2024 Doctor Care Anywhere Leveraging DCA’s clinical expertise Dr Tim Bray, Chief Medical Officer 13 © 2023 Doctor Care Anywhere Example: Orchestrating mental health pathways Pathway navigation guides the patient to the most appropriate interventions, by DCA or its digital health partners Engage Triage Navigate to correct treatment Treatment Self-help and digital tools Navigated straight through to correct treatment Patient engages with digital content and selfhelp tools Patient completes digital selfassessment Face-to-face therapy/counselling DCA consultation to navigate to correct treatment 14 © 2024 Doctor Care Anywhere Digitally guided counselling/digitally guided CBT Specialist pathways e.g. psychiatry DCA is addressing the UK’s growing healthcare challenge The NHS faces unprecedented pressure. Private market participants are well positioned to address unmet needs. There are 3 main drivers of the pressure A massive growth in demand Increased spending from - UK government - employers - self-pay Significant supply-side pressures (e.g., capacity, staffing) Significant reform is needed to address structural challenges in the NHS Slow and challenging post-COVID recovery, which is amplified by strikes, inflation, and labour pressures A renewed focus on enhancing efficacy and productivity to maximise capacity of existing resources NHS waiting list 7.5 million 10 day wait for NHS GP appointment 15 These are only likely to be unlocked through © 2024 Doctor Care Anywhere Employee sickness absence is rising and costs employers £££ DCA’s Pathway navigation proposition aims to address employers’ unmet need Corporate Health and Wellbeing • Only 25% of employers offer health cover (1) • Long term sickness absence has risen to nearly 8 days per year per employee (1) • Cost to the employer: £1,000 per employee per year 16 © 2024 Doctor Care Anywhere Provides significant opportunities for DCA Significant headroom for growth We will focus on the corporate market, where there is unmet need and lower customer acquisition cost We will develop whole of workforce pathway solutions that focus on the major sources of lost productivity (1) Source: Chartered Institute of Personnel and Development (CIPD), which defines Long-term sickness absence as 4 weeks or more Clinical Quality and Innovation 17 © 2023 Doctor Care Anywhere Innovating today, leading tomorrow Empowering healthcare excellence now Clinical Excellence and Workforce Satisfaction Risk Management and Governance  Highly satisfied clinical workforce  Integrated risk and governance  Access to diverse and highly qualified clinical workforce  Incident management system 18 © 2024 Doctor Care Anywhere Patient-Centred Care and Safety Technology and Patient Wellbeing  NHS information sharing  Technology for patient safety  Safeguarding and clinician assurance  MyHealth wellbeing Platform DCA is embracing tomorrow’s healthcare Innovating for opportunities ahead Innovative Clinical Practices for Tomorrow's Healthcare Efficiency Redefined: Shaping Tomorrow's Healthcare Landscape • Clinical outcome measures • Workforce capacity management • Diagnostics enhancements • Clinician efficiencies • Clinical logic/Pathway development • Billing enhancements Patient-Centred Care and Safety in Tomorrow's World 19 © 2023 Doctor Care Anywhere • Clinical governance & assurance • New models of care • Software as a Medical Device Enabling digital health through technology Luis de Miguel Chief Digital Information Officer 20 © 2023 Doctor Care Anywhere DCA’s innovative cloud-native platform Leveraging our cloud-native technology for scalability, agility and security, in partnership with Microsoft 21 © 2024 Doctor Care Anywhere DCA’s tech will drive success through seamless integration, navigation and personalisation Enhancing patient care with unified digital identities, data insights and integrated healthcare ecosystem 22 © 2024 Doctor Care Anywhere AI-driven healthcare pathways: ensuring optimal patient care at every step DCA will use AI for process automation, streamlined pathways and enhanced navigation 23 © 2024 Doctor Care Anywhere Technology as DCA’s competitive advantage: our strategic vision Driving innovation with a focus on multi-tenant platforms, integration, advanced analytics, and robust cybersecurity to sharpen our competitive edge DCA Competitive Advantage • Technology as a key differentiator Long-Term Strategic Alignment • • • • • • Multitenant platform New integration fabric Advanced analytics Intelligence automation through AI Enterprise agility Cybersecurity and resilience Technology Transformation Programme (TTP) • • 24 8 Comprehensive initiatives Spanning the next 3-4 years Focus on profitable growth Seema Sangar, Chief Financial Officer 25 © 2022 Doctor Care Anywhere Cost and margin discipline We will drive through actions to deliver further margin improvement Cost of Sales SaaS like services • • Higher margin revenue. Recurring and scalable Automated process reduces cost of sales and operating costs • • 26 © 2024 Doctor Care Anywhere DCA will continue to develop the mixed clinical workforce model, to reduce cost to serve and increase margins A flexible workforce allowing margin protection when volumes fluctuate Operating & non-operating costs • • Further cost efficiencies through investment in systems and processes Reducing manual input through process and system automation Outlook Ben Kent, Chief Executive Officer 27 © 2023 Doctor Care Anywhere DCA has the expertise and the ambition to be the UK market leader in digitally enabled primary care We have built the foundation for growth – now we are focused on seizing the opportunity 2024 Priorities • Financial goals Expand our customer base and propositions • Diversify our revenue model • Drive margins and cost base • Build on underlying profitability and achieve cash generation 28 © 2024 Doctor Care Anywhere 2024 Market guidance • • Revenue growth of 5-10% in H1 2024 Underlying cash generation in H2 2024 Medium term ambition (3-5 years) • • Revenue growth 10%+ EBITDA margin 10%+ AGM Resolutions: Proxy votes cast 29