Announcement PDF 19 November 2024 Bell Potter Healthcare Conference 2024 - Presentation Doctor Care Anywhere Group PLC (ASX:DOC, “Doctor Care Anywhere” or “the Company”) announces that its Chief Executive Officer Ben Kent will be presenting virtually at the Bell Potter Healthcare conference 2024 on Tuesday 19 November at 17.00 (AEDT). A copy of the presentation is attached. This ASX announcement has been authorised for release by the Board of Directors. About Doctor Care Anywhere: Doctor Care Anywhere Group PLC is one of the UK’s largest private providers of telehealth services. The Company works with insurers, healthcare providers and corporate customers to connect patients to a range of digitally enabled telehealth services on its proprietary platform. It is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways. Doctor Care Anywhere Group PLC ARBN 645 163 873 13-15 Bouverie Street, 2nd Floor London EC4Y 8DP 1|Page Bell Potter Healthcare Conference 19 November 2024 1 © 2022 Doctor Care Anywhere Important Notice and Disclaimer This presentation is for information purposes only and it is not financial product or investment advice. The presentation is not intended to be comprehensive or provide all information required by investors to make an informed decision on any investment in Doctor Care Anywhere Group Plc, with English company number 08915336 and registered as a foreign company in Australia ARBN 645 163 873 (Company). In preparing this presentation, the Company did not take into account the investment objectives, financial situation or particular needs of any particular reader. Readers should obtain their own investment, legal and tax advice before taking any action on any information dealt with in the presentation. Whilst this presentation is based on information from sources which are considered reliable, no representation or warranty, express or implied, is made or given by or on behalf of the Company, any of its directors, or any other person about the accuracy, completeness or fairness of the information or opinions contained in this presentation. No responsibility or liability is accepted by any of them for that information or those opinions or for any errors, omissions, misstatements (negligent or otherwise) or for any communication written or otherwise, contained or referred to in this presentation. Neither the Company nor any of its directors, officers, employees, advisors, associated persons or subsidiaries are liable for any direct, indirect or consequential loss or damage suffered by any person as a result of relying upon any statement in the presentation or any document supplied with this presentation, or by any future communications in connection with those documents and all of those losses and damages are expressly disclaimed. 2 All amounts are in British pounds (£ or GBP) unless otherwise indicated. A number of figures, amounts, percentages, estimates, calculations of value and fractions in this presentation are subject to the effect of rounding. Accordingly, the actual calculation of these figures may differ from the figures set out in this presentation. Investors should also be aware that certain financial data included in this presentation including EBITDA and measures described as “pro forma”, are "non-IFRS financial information” under ASIC Regulatory Guide 230 (Disclosing non-IFRS financial information). The non-IFRS financial information financial measures do not have a standardised meaning prescribed by Australian International Financial Reporting Standards (AIFRS) and, therefore, may not be comparable to similarly titled measures presented by other companies, nor should they be construed as an alternative to other financial measures determined in accordance with AIFRS. Investors are cautioned, therefore, not to place undue reliance on any non-IFRS financial measures included in this presentation. This presentation may contain forward-looking statements regarding the Company’s intent, belief or current expectations with respect to its business and operations, market conditions, results of operations and financial conditions. Words such as ‘will’, ‘may’, ‘expect’, ‘indicative’, ‘plan’, ‘intend’, ‘seek’, ‘would’, ‘should’, ‘risk’, ‘forecast’ and similar expressions indicate forwardlooking statements which reflect the Company’s current views with respect to future events and are subject to change and involve risks, uncertainties and assumptions that could cause actual outcomes to differ materially from the outcomes anticipated. Accordingly, readers should not place undue reliance on forward-looking statements. Any opinions expressed reflect the Company’s position at the date of this presentation and are subject to change. Subject to law, the Company assumes no obligation to update, review or revise any information contained in this presentation, whether as a result of new information, future events or otherwise. Past performance cannot be relied upon as a guide to future performance. References to Doctor Care Anywhere or the Company in this presentation are to the Doctor Care Anywhere group including all subsidiaries, unless stated elsewhere. Introduction to DCA Doctor Care Anywhere (DCA) Group PLC is one of the UK’s largest private providers of telehealth services. We offer private virtual General Practitioner (GP) and Advanced Clinical Practitioner (ACP) appointments, 24 hours a day, 365 days a year via video and phone. • DCA is a UK-based digital health company that is committed to delivering high-quality, effective and efficient care to its patients, whilst reducing the overall cost of providing clinical services. • DCA works with health insurers, healthcare providers and corporate customers to connect patients to a range of digitally enabled telehealth services on its proprietary platform. • DCA was founded in 2013. DCA has a strategic relationship with AXA Health to offer virtual GP services to AXA’s customers under the AXA Doctor at Hand brand. £21.8M Revenue in H1 2024 3 © 2024 Doctor Care Anywhere 1.1m 389k Activated lives Consultations in H1 2024 DCA is a digital health business Digital health is growing fast and will help to solve health system challenges • Rapid growth in adoption of digital health solutions • Accelerated by Covid-19 pandemic • Advances in technology including AI • Digital health has big potential benefits • increased efficiency, more joined-up care, a better patient journey • helping to solve health system challenges • UK digital health sector is forecast to grow at 7-8% pa(1) • The UK health insurance sector, a key source of demand for our services, is also forecast to grow strongly (1) Source: Statista Market Insights 4 © 2024 Doctor Care Anywhere DCA is transforming at pace DCA has the expertise and the ambition to be the UK market leader in digitally enabled primary care 5 2023 Launched new operating model - mixed clinical workforce Delivered financial turnaround 2024 Expanded our customer base Developing new proposition and revenue model Further workforce restructure Initiating operational transformation Targeting underlying cash neutral in H2 Future UK market leader in digitally enabled primary care © 2024 Doctor Care Anywhere UK Health system: the challenge 6 © 2023 Doctor Care Anywhere Darzi investigation: “The NHS is in serious trouble” NHS under pressure “NHS has faced rising demand for healthcare from a society in distress” “Surge in multiple long-term conditions and in mental health needs” Primary care: “People are struggling to see their GP” “Waiting lists for community services and mental health have surged” “Waiting times for hospital procedures have ballooned” “Covid-19 pandemic: The NHS delayed, cancelled or postponed far more routine care than any comparable health system” Source: Lord Ara Darzi’s Independent Investigation of the NHS in England, September 2024 7 © 2024 Doctor Care Anywhere Employee sickness absence is rising and costs employers £££ DCA’s new propositions aim to address employers’ unmet need Corporate Health and Wellbeing 8 Provides significant opportunities for DCA • Only 25% of employers offer health cover (1) Significant headroom for growth • Long term sickness absence has risen to nearly 8 days per year per employee (1) We will focus on the corporate market, where there is unmet need and lower customer acquisition cost • Cost to the employer: £1,000 per employee per year We will develop whole of workforce propositions that focus on the major causes of lost productivity © 2024 Doctor Care Anywhere (1) Source: Chartered Institute of Personnel and Development (CIPD), which defines Long-term sickness absence as 4 weeks or more Our service 9 © 2023 Doctor Care Anywhere DCA delivers high quality digital health services High quality Excellent patient experience Always on 24/7/365 Pathway navigation in action 10 © 2024 Doctor Care Anywhere DCA sells directly to companies and to distribution partners Delivering digital health services to their employees and members Insurers Health providers Serving 1,500+ organisations 11 Employee engagement platforms Direct relationships 2024 focus: expand customer base and propositions Use digital health expertise and tight operational control to achieve underlying profitability and cash generation Serve AXA with quality and value Win new customers: focus on UK private sector, Corporate needs 12 Profit Service Customers Enhance our consultation service • Develop technology platform to enable flexible proposition to meet different customer needs • Optimise workforce management and operations to increase margins and reduce costs Develop new Corporate propositions • Our product and clinical experts design digitally enabled care pathways • We select the best health & technology partners • Our technology experts connect the parts • We curate a great patient experience that delivers quicker and better health outcomes Financial goals • Diversify DCA revenue model • Build on underlying profitability & achieve cash generation Optimising our workforce management and operations DCA’s more flexible clinical workforce drives higher gross margin Consultation mix (GP:ACP) Gross Margin 60:40 60% Future 80:20 H1 2024 55% 83:17 H2 2023 48% 100:0 H1 2023 13 © 2024 Doctor Care Anywhere 44% New proposition #1: Improving access to mental health services Guiding the patient to the most appropriate treatments based on clinical assessment. Delivered by DCA and its curated digital health partners Engage Triage Navigate Treatment Self-help and digital tools Patient engages digitally with DCA 14 © 2024 Doctor Care Anywhere Patient completes assessment and is triaged by a mental health professional through digital channels Navigated straight through to treatment based on clinical assessment DCA consultation to navigate to correct treatment Digitally guided counselling/digitally guided CBT Virtual, face-to-face therapy/counselling Specialist pathways e.g. psychiatry AI-driven healthcare pathways: supporting optimal patient care at every step Increased Capacity DCA will use AI for process automation, streamlined pathways, enhanced navigation 15 © 2022 Doctor Care Anywhere Improved patient experience Improved processes Focus on profitable growth 16 © 2023 Doctor Care Anywhere Strengthening financial performance Growing into profitability 17 Activated Lives by half year (‘000) Consultations by half year (‘000) Revenue by half year (£m) EBITDA by half year (£m) Q3 24 key results Approaching cashflow breakeven 1.1m 162,600 £(0.2)m Activated lives Consultations +10% on Q3 23 -10% on Q3 23 Underlying cash outflow 87% improvement on Q3 23 +2% on Q2 24 -14% on Q2 24 Breakeven in Q2 24 Market guidance 18 Gross margin 55-60% by end of 2024 Revenue growth H2 2024 vs H2 2023 (excluding AXA secondary care pathways) 0-5% Underlying cashflow in H2 Neutral DCA has the expertise and the ambition to be the UK market leader in digitally enabled primary care We have built the foundation for growth – now we will seize the opportunity Medium term priorities • Expand our services and customer base beyond VGP and AXA • Diversify our revenue model • Further margin improvement and cost base reduction • Achieve profitability and cash generation 19 © 2024 Doctor Care Anywhere Financial goals Medium term ambition (3-5 years) • Revenue growth 10%+ • EBITDA margin 10-15%